Stillwater News Press


August 16, 2010

Don't call a guy a hero for losing his cool at work

STILLWATER, Okla. — I’m puzzled by the attitude that the JetBlue flight attendant is a hero for cursing at passengers and releasing a plane’s emergency chute when he quit.

I understand the desire to do what he did. Who hasn’t had a bad day at work and fantasized about telling off the customers who want something they just can’t have? Customers are not always nice. They’re often not considerate of the people trying to help them. Sometimes, you want to be just as rude back.

I worked in a retail store when I was in college. We had one customer who always came into the store about 10 minutes before closing, spent 30 minutes wondering around and then left without buying anything. When we saw her, we knew what would happen, but we showed her clothes and let her try things on because that was our job.

I understand being frustrated with difficult airline passengers, too. If you’ve flown, you’ve seen these people. They have more than their share of carry-on luggage. They want to store it in your space. They leave their seats reclined during dinner service so you can’t put your tray down and won’t put the seats up when the plane is landing.

There are passengers like that on every flight. If you have not seen one, take a look at your behavior because it might be you.

Of course, other passengers on the flight attendant’s flight have come out with stories that contradict his, so his claim of being attacked may not hold water. But even when customers or passengers are difficult, even when they curse at you or hurt you, there are appropriate ways to handle the situation.

Flight attendants have protocols for dealing with unruly passengers. I’m pretty sure that cursing out the entire plane is not one of them.

This guy is not a hero. He’s just a guy who had a hissy fit on the job.

Laura Wilson can be e-mailed at

Text Only | Photo Reprints
Buy & Share Photos
NewsPress e-Edition
NewsPress Specials
AP Video
Texas Scientists Study Ebola Virus Smartphone Powered Paper Plane Debuts at Airshow Southern Accent Reduction Class Cancelled in TN Raw: Deadly Landslide Hits Indian Village Obama Chides House GOP for Pursuing Lawsuit New Bill Aims to Curb Sexual Assault on Campus Russia Counts Cost of New US, EU Sanctions 3Doodler Bring 3-D Printing to Your Hand Six PA Cops Indicted for Robbing Drug Dealers Britain Testing Driverless Cars on Roadways Raw: Thousands Flocking to German Crop Circle At Least 20 Chikungunya Cases in New Jersey Raw: Obama Eats Ribs in Kansas City In Virginia, the Rise of a New Space Coast Raw: Otters Enjoy Water Slides at Japan Zoo NCAA Settles Head-injury Suit, Will Change Rules Raw: Japanese Soldiers Storm Beach in Exercises Raw: Weapons Fire Hits UN School in Gaza Raw: Rocket Launches Into Space With Cargo Ship Broken Water Main Floods UCLA
NDN Video
Heartwarming 'Batkid Begins' Documentary is Tear-Jerker Orlando Bloom 'Takes a Swing' at Justin Bieber In Ibiza Pitch Invading Morons Cause Chaos - @TheBuzzeronFOX Sadie Doesn't Want Her Brother to Grow Up "Maxim" Hotness! See Jessica Alba's Sizzling Spread Two women barely avoid being hit by train Broken Water Main Floods UCLA Orlando Bloom and Justin Bieber Reportedly Came To Blows In Ibiza Meet the Man Behind Dumb Starbucks Chris Pratt Adorably Surprises Kids at a 'Guardians of the Galaxy' Screening NOW TRENDING: Peyton Manning dancing at practice "The Bachelorette" Makes Her Decision Thieves pick the wrong gas station to rob Golden Sisters on '50 Shades' trailer: 'Look At That Chest!' Staten Island Man's Emotional Dunk Over NYPD Car - @TheBuzzeronFOX GMA: Dog passes out from excitment to see owner Baseball Hall of Famers Inducted 'Hunger Games: Mockingjay Part 1' Sneak Peek Florida Keys Webcam Captures Turtles Hatching Morgan Freeman Sucks Down Helium on 'Tonight Show'
Must Read