Stillwater News Press


August 16, 2010

Don't call a guy a hero for losing his cool at work

STILLWATER, Okla. — I’m puzzled by the attitude that the JetBlue flight attendant is a hero for cursing at passengers and releasing a plane’s emergency chute when he quit.

I understand the desire to do what he did. Who hasn’t had a bad day at work and fantasized about telling off the customers who want something they just can’t have? Customers are not always nice. They’re often not considerate of the people trying to help them. Sometimes, you want to be just as rude back.

I worked in a retail store when I was in college. We had one customer who always came into the store about 10 minutes before closing, spent 30 minutes wondering around and then left without buying anything. When we saw her, we knew what would happen, but we showed her clothes and let her try things on because that was our job.

I understand being frustrated with difficult airline passengers, too. If you’ve flown, you’ve seen these people. They have more than their share of carry-on luggage. They want to store it in your space. They leave their seats reclined during dinner service so you can’t put your tray down and won’t put the seats up when the plane is landing.

There are passengers like that on every flight. If you have not seen one, take a look at your behavior because it might be you.

Of course, other passengers on the flight attendant’s flight have come out with stories that contradict his, so his claim of being attacked may not hold water. But even when customers or passengers are difficult, even when they curse at you or hurt you, there are appropriate ways to handle the situation.

Flight attendants have protocols for dealing with unruly passengers. I’m pretty sure that cursing out the entire plane is not one of them.

This guy is not a hero. He’s just a guy who had a hissy fit on the job.

Laura Wilson can be e-mailed at

Text Only | Photo Reprints
Buy & Share Photos
NewsPress e-Edition
NewsPress Specials
AP Video
Raw: Magnitude-7.2 Earthquake Shakes Mexico City Ceremony at MIT Remembers One of Boston's Finest Raw: Students Hurt in Colo. School Bus Crash Raw: Church Tries for Record With Chalk Jesus Raw: Faithful Celebrate Good Friday Worldwide Deadly Avalanche Sweeps Slopes of Mount Everest Police Arrest Suspect in Highway Shootings Drought Concerns May Hurt Lake Tourism Vermont Goat Meat Gives Refugees Taste of Home Calif. Investigators Re-construct Fatal Bus Cras Mayor Rob Ford Launches Re-election Campaign Appellate Court Hears Okla. Gay Marriage Case Author Gabriel Garcia Marquez Dead at 87 Chelsea Clinton Is Pregnant Flamingo Frenzy Ahead of Zoo Construction Crew Criticized Over Handling of Ferry Disaster Agreement Reached to Calm Ukraine Tensions Boston Bombing Survivors One Year Later
NDN Video
My name is Cocaine Lohan Gets Candid About Her Sex List The 2014 New York Auto Show Meet Johnny Manziel's New Girlfriend Chelsea Clinton Announces Pregnancy Funny: Celebrating Easter with Martha Stewart and Friends Man Accuses 'X-Men' Director Bryan Singer of Sexually Abusing Him As a Teenager Man hit with $525 federal fine after he doesn't pay for soda refill Lea Michele & Naya Rivera Feuding? Jabari Parker declares for the NBA draft Singing Nun Belts Out Cyndi Lauper New West, Texas Explosion Video Swim Daily, Throwback Thursday Don't Be A Tattletale: Bad Bullying Tips For Students The trillest thoughts on marijuana "RHOA" Star Charged With Battery Grizzly Bears Get Snowy Birthday Party Weatherman draws forecast when another technical glitch strikes WGN Elizabeth Olsen's Sexy Shoot Bay Area Teen Gets Prom Date With Help From 'Breaking Bad' Star
Must Read