Stillwater News Press

Local News

July 11, 2012

It's a SNAP to report problems to Stillwater city officials

STILLWATER, Okla. — The city of Stillwater is hoping a new online reporting tool and upcoming smart phone application will help residents report maintenance and other issues easier, meaning faster city responses and a happier people.

The city has had an online maintenance request system, but the program has been updated and rebranded as the Stillwater Needs Assistance Program or SNAP. The goal is to increase use and make reporting easier.

Using the program, residents enter a request that is then plotted on a city map that anyone can see on city’s website. The majority of the reports are for high weeds or potholes. Other items that have been filed include barking dogs, street light outages, an odd smell and one reported Bigfoot sighting on Stillwater outskirts.

Once a report is entered, an email is sent directly to the city government department head responsible for overseeing that category of requests. On the user side, the request is plotted on the map, and other users can see pending requests.

Marketing Director Sherry Fletcher said the app will work on Android and iPhone operating systems, and will allow users to take a picture with their phone and upload it with their maintenance request. Fletcher said the city expects the app to be available soon.

Stillwater City Council was presented with the SNAP program in late June and said they liked adding ways for residents to provide feedback.

“This is impressive,” said Councilor Cody Scott.

The SNAP program can be used at stillwater.org by following the link next to the search bar at the top-right of the page.

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